Skip to main content

Case Study

Law Enforcement

Gendarmerie Nationale & Pocketalk

Overview

Effective communication is critical in public safety. The Gendarmerie Nationale in France adopted Pocketalk, an enterprise-grade translation solution, to overcome language barriers during law enforcement operations. This technology ensures both efficiency and compliance in sensitive settings.

Challenge

Law enforcement officers often encounter situations where clear communication with non-French speakers is essential. Traditional methods like interpreters are not always available in real time. Using consumer-grade translation apps, such as Google Translate, poses GDPR and data security risks, especially when handling sensitive personal data.

Solution

Pocketalk provides a secure, GDPR-compliant real-time translation solution.

Key Features:
• Enterprise-Grade Security: End-to-end encryption keeps communications confidential.
• GDPR Compliance: Translation data is anonymized and not stored for AI training.
• User-Friendly & Portable: Compact devices allow officers to communicate instantly in the field.
• Trusted by Authorities: ISO 27001 and ISO 27017 certified for enterprise-grade security.

Video Interview

Watch Colonel Mikael Petit, Science and Innovation Advisor at the Gendarmerie Nationale, explain how Pocketalk helps officers communicate effectively:

Results
• Improved Communication: Officers can effectively interact with individuals speaking different languages.
• Operational Efficiency: Faster, more accurate responses in critical situations.
• GDPR Compliance: Sensitive personal data is fully protected.
• Positive Feedback: Officers report increased confidence and smoother interactions.

Key Takeaways
• Secure Translation Matters: Consumer apps may not meet enterprise security or GDPR requirements.
• Real-Time Communication: Pocketalk enables officers to act confidently in the field.
• Trusted by Authorities: Adoption by the Gendarmerie Nationale confirms its reliability in official settings.

Case Study

Healthcare

Advancing Multilingual Communication Across European Healthcare

In 2025, Pocketalk launched its Enterprise App on Zebra Technologies’ mobile computers, tablets, and kiosks—transforming how healthcare professionals across Europe communicate with patients from diverse linguistic backgrounds.

Challenge

Hospitals and clinics across Europe face increasing language diversity. In cities like Paris, Berlin, and Milan, dozens of languages are spoken daily. Traditional interpreter services are expensive, slow, and often unavailable during emergencies. This leads to delays, misdiagnoses, and patient frustration.

Solution

Pocketalk’s Enterprise App, now validated on Zebra’s rugged Android devices, empowers frontline staff to instantly translate conversations, prescriptions, and documents into over 90 languages. The app uses voice input and camera-based text translation, making it fast and intuitive for clinical environments.

Published Article

Results
Pilot programs across European healthcare systems have shown strong adoption and satisfaction:

  • 100% of patients said they would use Pocketalk again
  • 93% found it easy to use
  • 83% preferred it over traditional phone-based interpreters
  • Deployed across hospitals and clinics in France, Germany, Ireland, and Switzerland

Strategic Impact
This partnership supports Europe’s push for inclusive, equitable healthcare. It aligns with EU digital health strategies and addresses the needs of over 25 million residents with limited proficiency in their country’s dominant language. Pocketalk and Zebra together offer a scalable, secure, and multilingual solution that enhances patient care and operational efficiency.

Contacting Lingobabel to schedule a live demonstration can allow you to evaluate the capabilities of our solutions.